S

Support

Guides

Partner Program

All FAQ

What is digital currency?
Digital currency created in the area 2009 years when it was the most popular Bitcoin. These currencies is now a hundred and we will offer the exchange, sale and purchase five of them including Bitcoin, Litecoin, Dash, Ethereum and Monero. Digital Currencies allow currently making the fastest, safest and cheapest global payments.
How can I buy cryptocurrency BTC / LTC / ETH / DASH / XMR / BCC / PIVX / XZC?
Cryptocurrency you can buy in a very simple way, in the top menu, select the "Instant trade" then "Buy" choose one of the cryptocurrency what interests you and enter the amount of PLN, the calculator automatically calculates us the amount of PLN on cryptocurrency you want to buy, then choose the method payment, by means of which we want to make a donation.
How do I withdraw cryptocurrency?
His cryptocurrency you can withdraw in a very simple way, from the top menu select the "Withdraw" then "Withdraw digital" and fill in the fields below. Then you press the "Process Pay Out".
What is Bitcoin(BTC)?
Bitcoin is a cryptocurrency and a digital payment system invented by an unknown programmer, or a group of programmers, under the name Satoshi Nakamoto. It was released as open-source software in 2009. Bitcoin is a consensus network that enables a new payment system and a completely digital money. It is the first decentralized peer-to-peer payment network that is powered by its users with no central authority or middlemen. From a user perspective, Bitcoin is pretty much like cash for the Internet. Bitcoin can also be seen as the most prominent triple entry bookkeeping system in existence.
What is Litecoin(LTC)?
Litecoin (LTC) is a peer-to-peer cryptocurrency and open source software project released under the MIT/X11 license. Inspired by and technically nearly identical to bitcoin (BTC), Litecoin creation and transfer is based on an open source protocol and is not managed by any central authority. Litecoin was released via an open-source client on GitHub on October 7, 2011 by Charlie Lee, a former Google employee. It was a fork of the Bitcoin Core client, differing primarily by having a decreased block generation time (2.5 minutes), increased maximum number of coins, different hashing algorithm (scrypt, instead of SHA-256), and a slightly modified GUI. Litecoin offers three key differences from Bitcoin. The Litecoin Network aims to process a block every 2.5 minutes, rather than Bitcoin's 10 minutes, which its developers claim allows for faster transaction confirmation. A drawback is a higher probability of orphaned blocks. Advantages can include greater resistance to a double spending attack over the same period as Bitcoin. However, total work done is a consideration. For example, if the Litecoin Network has comparatively ten times less computing work done per block than the Bitcoin network, the Bitcoin confirmation is around ten times harder to reverse, even though the Litecoin Network is likely to add confirmation blocks at a rate four times faster. Litecoin uses scrypt in its proof-of-work algorithm, a sequential memory-hard function requiring asymptotically more memory than an algorithm which is not memory-hard. The Litecoin Network will produce 84 million Litecoins, or four times as many currency units as will be issued by the Bitcoin Network. Second, network Litecoin produce 84 million Litecoin, ie. Four times more than is the case with the bitcoin network. Thirdly litecoin based on Scrypt as a mathematical proof (proof of work) performed actions. Creating excavators FPGA and ASIC, using Scrypt, it seems to be much more difficult than systems using the SHA-256 for the needs of the network Bitcoin and costly because of the need for high-speed memory. In addition, the performance if necessary. Systems should not significantly differ from the currently used GPU, because the greatest impact on performance calculations Scrypt is the memory speed.
What is the Dash(DASH)?
Dash (DASH) is a digital cryptocurrency whose transactions are instant. It is based on own software and has a two-tier network. Dash can remain anonymous when making a transaction. Dash transactions are almost instantly.
What is Monero (XMR)?
Cryptocurrency Monero (XMR) - is safe, private, undetectable. It is open source software, which is available to all. Only you control it and your accounts and transactions are stored safely.
What is Ethereum (ETH)?
Ethereum is an open source software (we have access to the codes), public blockchain is an open, common computing platform equipped with smart contract (scripts) functionality. It provides decentralized virtual machine Ethereum Virtual Machine (EVM).
What is Bitcoin Cash (BCH)?
Bitcoin Cash (BCH) is Bitcoins hard fork, which means that it has been created after Bitcoins network update in August 2017.
What is PIVX (PIVX)?
PIVX (PIVX), or Private Instant Verified Transactions, earlier known as Darknet (DNET), is a DASHs fork. Designed for fast, private transactions without the fault of its predecessor. The anonymity of the transaction is enhanced with the Zerocoin protocol, and the currency itself is based on Bitcoin Core 0.10.
What is Zcoin (XZC)?
Zcoin (XZC) is a currency that uses the Zerocoin protocol. Because of this it is anonymous. It also allows users to "mint" their coins so that transactions are not disclosed to others.
Affiliate Program, how to join?
To join an affiliate program, you need to register and verify your account.
How does the affiliate program?
Affiliate program works in a very simple way, we provide you a link by which you start recommending "Coinroom", for example - on your website or sending to your friends, to start earning commissions.
How much is the commission?
The program participant receives a commission by the percentage shown in the table of fees, it is also possible to increase it, depending on the users activity.
How do I know about registered users, of which I commanded.
All information will be displayed in the "Account" section in the table "Affiliate Program"
Where can I find reference links?
Reference links can be found under "Account" in the table "Affiliate Program"
When and how to receive their money from the Affiliate Program?
In the "Account" section in the table "Partnership Program" is subsection "Withdraw". Payments will be made in the currency in which the commission is granted. Withdraw funds from your Partner Program redirects them to the account of the participant in the stock market Coinroom.
Can I earn commissions on their own account?
You can't earn commissions on their own account. Affiliate Program is not used for this purpose. In the case of such attempts "Coinroom" reserves the right to exclude the Affiliate Program to User.
Can I promote "Coinroom" on more than one page?
Yes. The more links you'll promote, the more profit for you. Remember, however, that the forms of "Coinroom" promotion are not adversely affect at the company's image.
Is there a chance to increase my commission?
Absolutely yes, it all depends on you and your performance.
What are digital currencies?
Digital currency have been created in year 2009 and the first of them was the popular Bitcoin. These currencies are now counted in hundreds and we want to offer as much as possible to exchange, including Bitcoin, Litecoin, Dash, Ethereum and Monero. Digital Currencies allow you to make the fastest, safest and cheapest global payments.
How can I protect my account?
You can protect your account by clicking "Account" located in the user's control panel, then the "2FA" and select the options you want. To use this feature, you must download applications "Mepin" then register on the site and download the code from an application on a monitor or scanner QR codes.
What do I do if I have not found an answer for the question that interests me in the FAQ?
Contact us by e-mail: [email protected] or through the "contact form" at the bottom of the page, click on the "FAQ" and in the "Contact", you can also call the hotline: 801-808- 999 or via the "chat" button on the page. We are always ready to help you.
How to make payments in shops "Żabka and Freshmarket"?
To make a deposit, at the menu at the top select the "Deposit" currency "PLN" then the "Add PLN" enter the amount you wish to deposit, and then select the option "Dotpay" and click "Submit", you will be redirected to the payment page. Fill in all the fields, namely: first name, last name, e-mail and click "Submit", on the next page click "Download form" of the form let us go to the store or "Żabka and Freshmarket" make a deposit..
How do I make a deposit using "Sofort"?
To make a deposit, the menu at the top select the "Payments" currency "PLN" then the "Add PLN" enter the amount you wish to deposit, and then select the option "Sofort" it is a deposit instant and click "Submit", we will be redirected to the payment page. With SOFORT you pay via the Internet safely and quickly using the data to your online banking. How it's working: 1. Select the bank Select your country and the bank that performs commissioned by you transfer. 2. Log Log in with your data to online banking. Encrypted data will be transferred to your online banking account. 3. Transfer Confirmation Just like your bank, you will be prompted for a one-time verification code. Give him. Each code can be used only once, which guarantees the safety of the use of Internet banking. Salesman in real-time will receive a confirmation of your order and immediately transfer can also start execution of your order.
How do I make a deposit using "Dotpay"?
To make a deposit, the menu at the top select the "Payments" currency "PLN" then the "Add PLN" enter the amount you wish to deposit, and then choose "Dotpay" it is a deposit instant and click ""Submit", we will be redirected to the payment page. Click on the "Change payment method" then choose a convenient way of payment.
How do I make a deposit using "Tpay"?
To make a deposit, the menu at the top select the "Payments" currency "PLN" then the "Add PLN" enter the amount you wish to deposit, and then select the option "Tpay" and click "Submit", you will be redirected to the payment page. We choose the convenient way of payment.
How to make a transfer using the "Polish Post"?
To make a deposit, the menu at the top select the "Payments" currency "PLN" then the "Add PLN" enter the amount you wish to deposit, and then select the option "Bank Wire" and click "Submit", automatically downloads to us form data for the payment, which should go to the post office.
How can I pay "USD"?
To make a deposit, at the menu at the top select the "Payments" currency "USD" then the "Add USD" enter the amount you wish to deposit, and then choose one of two options, "Dotpay" or "Traditional transfer" and click "Submit" when selecting "Dotpay" payment occurs rapidly, when selecting "Traditional transfer" payment is slower, but free of charge. When you select "Dotpay" and click the "Submit" you will be redirected to the payment page. Click on the "Change payment method" then choose a convenient way of payment. When you will select "Transfer traditional" you will go to the bank, mail, or do Internet transfer.
How can I pay "EURO"?
To make a deposit, the menu at the top select the "Payments" currency "EUR" then the "Add EUR" enter the amount you wish to deposit, and then choose one of three options. "Sofort", "Dotpay" or "Traditional transfer" and click "Submit" When selecting "Dotpay" payment occurs rapidly, when selecting "Sofort" deposit occurs rapidly, when selecting "Traditional transfer" payment is slower, but free of charge. When you will select "Dotpay" and click the "Submit" you will be redirected to the payment page. Click on the "Change payment method" then choose a convenient way of payment. When you select "Sofort" and click the "Submit" you will be redirected to the payment page. We choose the country from which we make payments and the bank. When you select "Traditional transfer" you go to the bank, mail, or do Internet transfer.
How can I pay "GBP"?
To make a deposit, at the menu at the top select the "Payments" currency "GBP" then the "Add GBP" enter the amount you wish to deposit, and then choose one of two options, "Dotpay" or "Traditional transfer" and click "Submit" when selecting "Dotpay" payment occurs rapidly, when selecting "Traditional transfer" payment is slower, but free of charge. When you select "Dotpay" and click the "Submit" you will be redirected to the payment page. Click on the "Change payment method" then choose a convenient way of payment. When you will select "Traditional transfer" you will go to the bank, mail, or do Internet transfer.
What could I do if I can't cope with the payment of money?
Contact us by e-mail: [email protected] or through the "contact form" at the bottom of the page, click on the "FAQ" and in the "Contact", you can also call the hotline: 801-808- 999 or via the "chat" button on the page. We are always happy to help you.
How can I pay the bills?
Bills can be paid in a very simple way, but only verified users can do it. Select the tab on the top menu "Pay bills" and then fill in all the fields. Transfer may take a few days depending on the country selection.
How do I withdraw my money in PLN?
You can withdraw your money in a very simple way, from the top menu select the "Withdrawal" then "Payment of money" You have two options to choose from, "Transfer traditional" and "ZPAY". Choose "Transfer traditional" do not pay any commission, but wait for the cash will last longer, choosing the second option "ZPAY" is charged commission, but the money you already have a few minutes. Depending on the chosen form of payment in complete boxes and boxes you press "" Withdraw "(minimum payout of PLN 10).
How can i withdraw cryptocurrency?
Your cryptocurrency can be withdrawn in a very simple way, from the top menu select the "Withdraw" then "Payment of digital" and fill in the fields below. Then you need to press the "Process Pay Out".
How to generate your BTC / LTC / ETH / DASH / XMR / BCH in order to receive payment from someone?
In this case, from the top menu select the "Portfolio" tab, then "Addresses" and on the right side under the name "Incoming adressess" depending on the selected cryptocurrency you press the button "Add New". Change of cryptocurrency called "Crypto" is on the left side from the balance which is shown in the center of the monitor. You need to copy generated adress and send it to chosen person.
How can I send cryptocurrency to another user?
Choose from the top menu select the "Wallet" then "addresses" on the left side of the "Payout addresses" depending on the selected cryptocurrency you press the button "Add New "and paste the address of cryptocurrency you received from the user. The change cryptocurrency you have left as Crypto on the balance that appears in the middle of the monitor.
Where can I see my history of deposits and withdrawals?
Your deposits and withdrawals story can be seen by selecting from the top menu the "Wallet" tab, then "My operations", there are all the necessary informations.
Where can I see my current balance of exchange of traditional and cryptocurrency?
Your current balance can be seen by selecting from the top menu the "Wallet" tab, then "Balances", they have all the necessary informations. You can also add and withdraw there your money.
How to create a payment request?
Payment request you create by selecting from the top menu on the "Requests" tab, then "Request payment" then fill in the "Create a payment request" and you click on "Create".
How to check the history of my requests?
The history of your requests can be seen by selecting "Requests" and then "My requests".
How to check requests for me?
In the top menu you select the "Requests" tab, then "Request for me."
Where can I find my customer number?
Your customer number can be checked by selecting in the top menu tab "Account".
Where can I check my order listed?
Check your order in the top menu under "Market" then "History."
Where can I check the history of offers on the stock market?
By electing at the top menu "Market" then "History".
How to buy or sell on the stock market?
To make a purchase or sales you need to enter the "Market" and "Make offer". Clicking on the black panel, example: "Make offer" will show additional options.
Buying instant trade on the stock exchange.
After you select the stock exchange, we can issue an offer to buy or sell. Both buying and selling is possible by rapid trade at the market price of the option to "Realize Now". Just that we give but one value or the currency of the traditional or digital platform will automatically convert the second value. Then click "Place on Market" and the offer will appear in the basket orders.
The withdrawal of the offer in order book on the market.
Offers listed appear in the order book of orders at the bottom of "Make offer" when they were issued without the "Advanced". Offers exposed using the "Advanced" appear on the website "Orders listed" you can delete them by "Delete" button or in a order book of orders with "X".
The value of trading commissions.
The percentage commission trading and quota we can get by hovering the mouse cursor on the icon "I" located above the "Price"
Advanced market orders.
When you click on the "Advanced" tab, the following fields appear on our order. By default, the "Market" order is set, which purchases or sells at a given time on the stock market. We can edit the validity of the order by changing the date in the "Start" and "Expiration" fields. We select the order in the "Order type" field.
Market order "Limit"
This is the type of the order in which consists the order specifies a limit order. With the purchase orders is the upper limit, after which the investor agrees to buy the currency. When sales orders is the lower limit, after which the investor agrees to sell the currency. The value of this type in the form of a sum or in the form of%. We have also noted by the characters "-", "+" and "=" and we entered value is less than, equal to or higher than the price of the stock exchange.
Market order "Market"
This is the type of the order, which should be realized immediately, of course, depending on the currently issued tenders on the stock market at the best possible price to buy or sell. The order can be realized in part. This order has no limit.
How do I withdraw money in USD / EUR / GBP / PLN?
Money in the currency you can withdraw by selecting from the upper menu the "Witdraw" then "Withdraw money" then you set one of the currencies USD / EUR / GBP / PLN and you click in the blue panel "Withdraw" It is an ordinary bank transfer, the money in your account post depending on the country.
How do I set up alerts?
Notifications can set by selecting from the upper menu tab "Account" and in the table "Notifications," choose the options that interest you. Notifications are send to your e-mail.
Market order "Stop Loss".
This is the type of job that you want the rules to protect investors against excessive losses. The order can be risky because the set can result in an automatic sale at an unfavorable exchange rate. Setting the course after which it is automatically sell depends on the customer. Depending on the assets held order can be set as a quota greater than or equal to the purchase price or a percentage greater than the purchase price of a long position when the price of assets is increasing and we have an open short position or purchase order "Stop Loss" or vice versa when the price of assets falls and we have opened a long position to issue an order to sell the "Stop Loss" and sell at a price less than or equal to the price of "Stop Loss" or a set percentage of the lesser of the number% of the purchase price of long positions. The order can also be set as an order condition in the "Additional conditions of order" and immediately secured position depending on the direction of the opening order.
Opening a long position.
This is unlike the purchase of the assets in the hope of an increase in the price of the asset.
Opening short positions.
It is a different sale of an asset in the hope of fall in the price of the asset.
Market order "Take Profit".
It is a type of order that is the reverse order to the "Stop Loss". It has, in principle, to pursue profit at a specified price or a certain percentage of profit for both long and short positions. It can also be used as a conditional order and immediately automatically closing the position for a profit.
Market order "Stop Loss Limit".
This is the type of the order is very similar to the order "Stop Loss" with the difference that in the case of this order set itself specifically from what price to which it is to be issued the order, eg. Sales. Example. We issue a purchase order 1 BTC at a price "Limit" 4000 PLN with the conditional order "Stop Loss Limit" where the set of what price you activate the sales order for example. 3800 PLN and below enter the limit for the price eg. 3700 PLN, which will sell 1 BTC when the price of the stock market reaches 3800 PLN the price 3700 PLN.
Market order "Take Profit Limit".
This is the type of the order is very similar to the order "Take Profit" with the difference that in the case of this order set itself specifically from what price to which it is to be issued the order, eg. Sales. Example. We issue a purchase order 1 BTC at a price "Limit" 4000 PLN with the conditional order "Take Profit Limit" where the set of what price you activate the sales order for example. 4200 PLN and below enter the limit for the price eg. 4300 PLN, which will sell 1 BTC when the price of the stock market reaches 4200 PLN the price 4300 PLN.
Market order "Trailing Stop".
It is a type of order similar to the order "Stop Loss" with the exception that the activation limit orders "Stop Loss" moves the same distance from the purchase price or the sales value of the quota or percentage of total profit. Example. We buy 1 BTC the price 4000 PLN with the conditional order "Trailing Stop" is set to 200 PLN. This means that if the price eg. Increased to 4200 PLN this order "Stop Loss" is activated after reaching 4000 PLN since then. 200 PLN moves together with the gain. If the price from the beginning does not rise above 4000 PLN for a moment that the order "Stop Loss" is activated at the price 3800 PLN.
Market order "Trailing Stop Limit".
This is a type of order similar to the Trailing Stop order, with the difference that we can determine the marginal value of the rolling stop loss.
Market order "Stop Limit".
This is a "Stop Loss" order with an activation limit which means that when the price is reached in the "Limit Price", a Stop Loss order with a value from the "Stop Loss Price" field is activated.
How can I deposit "PLN"?
To make a deposit, from the menu at the top select the "Deposit" tab "PLN" then add the amount you want to deposit in the "Add PLN" box, then select the bank transfer and click the blue button "Deposit"
How can I deposit "USD"?
To make a deposit, from the menu at the top select the "Deposit" tab "USD" then add the amount you want to deposit in the "Add USD" box, then select the bank transfer and click the blue button "Deposit"
How can I deposit "EUR"?
To make a deposit, from the menu at the top select the "Deposit" tab "EUR" then add the amount you want to deposit in the "Add EUR" box, then select the bank transfer and click the blue button "Deposit"
How can I deposit "GBP"?
To make a deposit, from the menu at the top select the "Deposit" tab "GBP" then add the amount you want to deposit in the "Add GBP" box, then select the bank transfer and click the blue button "Deposit"
How can I deposit "RUB"?
To make a deposit, from the menu at the top select the "Deposit" tab "RUB" then add the amount you want to deposit in the "Add RUB" box, then select the bank transfer and click the blue button "Deposit"
How can I deposit "NOK"?
To make a deposit, from the menu at the top select the "Deposit" tab "NOK" then add the amount you want to deposit in the "Add NOK" box, then select the bank transfer and click the blue button "Deposit"
How can I deposit "DKK"?
To make a deposit, from the menu at the top select the "Deposit" tab "DKK" then add the amount you want to deposit in the "Add DKK" box, then select the bank transfer and click the blue button "Deposit"
How can I deposit "CHF"?
To make a deposit, from the menu at the top select the "Deposit" tab "CHF" then add the amount you want to deposit in the "Add CHF" box, then select the bank transfer and click the blue button "Deposit"
How can I deposit "CZK"?
To make a deposit, from the menu at the top select the "Deposit" tab "CZK" then add the amount you want to deposit in the "Add CZK" box, then select the bank transfer and click the blue button "Deposit"
Contact with us