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faq

What are digital currencies?
Digital currencies were created around 2009 when the most popular cryptocurrency called Bitcoin appeared. Today, there are several hundred currencies and we offer exchange, sale and purchase of 12 of them, including Bitcoin, Litecoin, Dash, Ethereum and Monero. Digital currencies now allow you to make the fastest, the safest and the cheapest global payments.
I have not received an account activation email.
The activation link is sent automatically and immediately after registration on the website. If you have not received an e-mail, please check the SPAM folder. If you do not receive an e-mail after about an hour, please contact us via the contact form or [email protected]
Why do I have to verify an account?
All accounts for where the sum of transactions will exceed EUR 15,000 or an equivalent in another currency (in given year) must be verified. In order to verifiy the account, we need a customer to upload documents with personal data (with photo) and a confirmation of your residence in a given location. After positive verification of the account, the user has access to: - unlimited account transactions - Express payments and withdrawals - payments and withdrawals of currencies above the limit of 15,000 EUR
How to verify an account?
Account verification can be done by clicking "Verify" in the user's control panel or the same button in the Account section, then filling in personal data and attaching relevant documents.
How to safely use the Coinroom?
To ensure maximum security, you should have a strong, long password and should not share it with anyone. Enable two-factor authentication (2FA), use UNIX-based systems, encrypt your Internet traffic from your ISP, do not open suspicious attachments or click on links from untrusted sources. These actions will increase your security but will not guarantee it up to 100%.
I forgot the password to my account.
After clicking the "Login" button on the main page, a window will appear, in which you must click the "Reset password" button, which will send an email with a password reset link. Then you only need to change the password to a new one.
How do I change my e-mail?
If you want to change the e-mail address on which you have registered your account for any reason, please contact us at: [email protected] or the hotline number. Tel: 00 48 801 808 999
How can I delete an account on Coinroom?
If for any reason you want us to delete your account and your personal information permanently, please fill in and sign the form that can be found at the bottom of this page: https://coinroom.com/terms-and-conditions Please send the form to [email protected]
Who can buy a digital currency?
A digital currency can be bought by anybody - registered and not registered.
How can a not registered user buy digital currency?
A not registered user can buy currency only in the exchange tab via instant buy.
How can a registered user buy digital currency?
A registered user can buy currency by using the exchange or instant trade tab.
How to buy digital currency through the exchange tab?
After logging into your account from the menu at the top of the page, select "Payments," then the currency in which you would like to fund your account. Coinroom provides the ability to buy / sell cryptocurrencies in many traditional currencies. With funds in your account, you can immediately purchase cryptocurrency. To purchase, click the "Exchange" at the top of the page in the menu panel. There, we can take advantage of the fast purchase (enter the amount you want to spend on a given cryptocurrency, and the system will select the best offers for you), or issue your own bid/ask after the prescribed course. Cryptocurrency will immediately appear in your account after a completed transaction and can be freely disposed.
How to buy a cryptocurrency via "Instant trade"?
After logging into your account from the menu at the top of the page, select "Instant Trade". Then select the currency you want to buy and the currency in which you want to pay. Enter the amount of money in the window, confirm "Accept conditions of transaction" and select the payment provider whose services you wish to use. When the payment is accepted, cryptocurrency will be automatically added to the portfolio.
How to register your account on the Coinroom platform?
In order to register account on Coinroom platform use the button "Register" in the top right corner of the page. Fill in the short form where you give your e-mail, enter your password, accept Terms and Conditions and press "Register". You will receive an activation link via e-mail which you need to click. The account then becomes active.
How long do PLN payments and withdrawals take?
PLN deposits are posted on our platform on a daily basis, which means that funds are added to the balance after we receive the transfer. Withdrawals made by traditional money transfer and Elixir system leave us at 9:30 am and 2:00 pm each business day and their posting depends on your bank and the time of the incoming session. Zpay express withdrawals take maximum of 30 minutes. (Zpay Terms of Service) - Available from Monday to Friday from 8 to 24. You can withdraw 5000PLN at a time. Minimum is 10PLN. The daily limit is 5000 PLN per account.
Can I withdraw money to an account of another person?
If your account has been verified, withdrawals can be made to the account of another person, after successfully filling in all the data required for the transfer. When the verification was based on a document confirming the payment every payment must be entrusted to the bank account number appearing on the document and belonging to the user.
How can I protect my account?
You can protect your account by entering the "Account" tab located in the user's control panel, then clicking "2FA" and selecting the options you wish to enable. To use this feature, you must download the app "Google Authenticator" and download the code from an application on a monitor or scan QR codes.
What do I do if I have not found an answer for the question that interests me in the FAQ?
Contact us by e-mail: [email protected] or through the "contact form" at the bottom of the page, click on the "FAQ" and in the "Contact", you can also call the hotline: 0048-801-808- 999 or use the "chat" button on the page. We are always ready to help you.
How do I make a payment using "Epay"?
To make a payment with Epay, at the menu at the top select "Payments" -> EUR/USD/GBP -> Add EUR/USD/GBP -> enter the amount -> Click option Epay" -> Submit", You will be redirected to the payment page.
How do I make a payment using "Tpay"?
To make a payment with Tpay, at the menu at the top select "Payments" -> PLN -> Add PLN -> enter the amount -> Click on they payment option Tpay -> Submit. You will be redirected to the payment page. The payments are instant for regular customers. First Tpay transactions submitted by a user may be delayed to 24h during working days due to security reasons.
What do I do if I am not sure how to make a payment?
Please contact us by e-mail: [email protected] or through the "contact form" at the bottom of the page, click on the "FAQ" and in the "Contact", you can also call the hotline: 0048-801-808-999 or via the "chat" button on the page. We are always ready to help you.
How can I withdraw my money (PLN)?
You can withdraw your money in a very simple way, from the top menu select the "Withdraw" then "Withdraw money." You have two options to choose from, "Bank transfer" and "ZPAY". If you choose "Bank transfer", there is no commission, but you will have to wait for the transfer longer. If choosing the second option "ZPAY", you are charged a commission, but you will receive your money in a few minutes. Depending on the chosen form of payment, fill in all the fields and press "Process Pay Out" (minimum payout of PLN 10).
How can I withdraw cryptocurrency?
Your cryptocurrency can be withdrawn in a very simple way, from the top menu select the "Withdraw" tab, then "Withdraw digital" and fill in the fields below. Then press "Process Pay Out".
How to generate your BTC / LTC / ETH / DASH / XMR / BCC / PIVX / XZC / LSK / ZEC / VIA / BURST address in order to receive payment from someone?
In this case, from the top menu select the "Wallet" tab, then "Addresses" and on the right side under the name "Incoming addresses" depending on the selected cryptocurrency you press the button "Add New". The change cryptocurrency you have left under the name of "Crypto" on the balance of which is shown in the middle of the monitor. Generated address copy it and send the person You want.
How can I send cryptocurrency to another user?
You can send your cryptocurrency in the following way; from the top menu select "Wallet", then "Addresses". On the left side you will see "Payout Addresses" and depending on the selected cryptocurrency you press the button "Add New" and paste the cryptocurrency address you received from the user. You can change the cryptocurrency by using the table visible at the top of the page. You can also use the "Withdraw" and "Withdraw digital" tab and enter the address, amount, and possibly a comment to the transaction.
Where can I see my history of payments and withdrawals?
Your payment and withdrawal history can be seen by selecting from the top menu the "Wallet" tab, then "My operations".
Where can I see my current traditional currency and cryptocurrency balance?
Your current balance can be seen by selecting from the top menu the "Wallet" tab, then "Balances".
Where can I find my customer number?
Your customer number can be found in the "Account" tab at the top menu.
Where can I check my offers on the Exchange?
You can check your offers at the top menu under "Exchange", then "History".
How to buy or sell on the Exchange?
To make a purchase or sale you need to enter the "Exchange" and click "Place an offer". The panel will give you two options, buying or selling. Clicking on the "Advanced" button will show additional options.
Buying instantly on the Exchange.
After you select the Exchange, you can make an offer to buy or sell. Both buying and selling is possible by rapid trade at the exchange price with the option "Realize Now". You can enter one value, the second will be automatically calculated. Then you can click "Add an offer" and the offer will appear in your offers.
How to withdraw an offer?
Offers listed appear in the orderbook at the bottom of "Place an offer" if they were issued without the "Advanced" option. Advanced offers appear in the "Orders listed" tab and you can delete them by using the "Delete" button or in a orderbook by clicking "X".
The value of trading commissions.
The percentage and quota of the trading commission can be found by hovering the mouse cursor on the icon "I" located above "Price".
Advanced commission of exchange.
By clicking on the "Advanced" button we will be able to see other options of our offer. The default is likely to be "Exchange", which is purchasing or selling at a price at a given time in the exchange. We can edit the expiry date of the order by changing the date in the "Start" and "Expires". The selection of offers can be found in "Offer Type".
Market offer "Limit"
This is the type of offer in which the ordering party sets a certain offer limit value. For purchase offers, this is the upper limit at which the Investor agrees to purchase the currency. When placing offers, this is the lower limit at which the Investor agrees to sell the currency. This value is entered in the form of an amount or in the form of %. We must also mark thanks to "-" "+" and "=" signs whether our entered value should be smaller, equal to or greater than the exchange price.
Market offer "Exchange"
This is the type of offer that should be realized instantly, of course depending on the currently issued offers at the best possible purchase or sale price. The offer may be fulfilled partially. This offer has no limit.
How do I set up alerts?
Notifications can set by selecting from the upper menu tab "Account" and in the table "Notifications," choose the options that interest you. Notifications are sent to your e-mail.
Offer "Stop Loss".
This is the type of offer that is, as a rule, to protect the investor against excessive losses. This offer may be risky because it may result in automatic sale at an unfavorable rate. Setting the course at which it is to automatically sell depends on the client. Depending on the assets held, this offer can be set as a quota value greater than or equal to the purchase price or a percentage greater than the purchase price of the long position, when the price of the asset increases and we have an open short position or "Stop Loss" offer or vice versa when the price falls and we have opened a long position, we issue a "Stop Loss" sales offer and we sell at a price less or equal to the "Stop Loss" price or set a percentage by less than the purchase price of a long position. We can also set this offer as a conditional offer in the "Additional terms of the offer" and immediately secure the position depending on the direction of the offer opening.
Opening a long position.
It is the purchase of a given asset with the hope of increasing the price of this asset.
Opening short positions.
It is the sale of a given asset with the hope that the price of this asset will decrease.
Exchange offer "Take Profit".
This is the type of offer that is the reverse offer to "Stop Loss". It is in principle to make a profit at a specified price or with a certain percentage of profit for both long and short positions. It can also be used as a conditional offer and immediately close the position automatically if you make a profit.
Exchange offer "Stop Loss Limit".
This is a type of offer very similar to the offer "Stop Loss" with the difference that in the case of this offer we set ourselves specifically from what price to which the offer, for example, sale is to be issued. Example. We issue a purchase offer for 1 BTC at the "Limit" price of 4000 EUR with a conditional "Stop Loss Limit" order where we set the price from which we activate a sales order, eg 3800 EUR and below we enter a limit for this price, eg 3700 EUR, i.e. we will sell 1 BTC when the exchange price will reach 3800 EUR to the price of 3700 EUR.
Exchange offer "Take Profit Limit".
This is a type of offer very similar to the "Take Profit" offer, with the difference that in the case of this offer we set ourselves specifically from what price to which the offer, eg sale, should be issued. Example. We issue a purchase offer for 1 BTC at the "Limit" price of 4000 EUR with conditional "Take Profit Limit" offer where we set the price from which we activate a sales order eg 4200 EUR and below we enter a limit for this price, eg 4300 EUR, that is, we will sell 1 BTC when the exchange price will reach 4200 EUR to the price of 4300 EUR.
Exchange offer "Trailing Stop".
This is a type of offer similar to the "Stop Loss" offer, except that the activation limit of the "Stop Loss" offer moves by the same distance from the purchase or sale price with a quota value or a percentage along with the profit. Example. We buy 1 BTC at 4000 EUR with a conditional "Trailing Stop" offer set at 200 EUR. This means that if the price, for example, increased to 4200 EUR, the Stop Loss offer is activated after reaching 4000 EUR from that moment. 200 EUR is moving along with profit. If the price from the very beginning does not rise above 4000 EUR, or for a moment, the "Stop Loss" offer activates at the price level of 3800 EUR.
Exchage offer "Trailing Stop Limit".
This is a type of offer similar to the Trailing Stop offer, with the difference that we can determine the marginal value of the rolling stop loss.
Exchange offer "Stop Limit".
This is a "Stop Loss" offer with an activation limit which means that when the price is reached in the "Limit Price", a Stop Loss offer with a value from the "Stop Loss Price" field is activated.
API - GET/avalible Currencies
GET / avalible Currencies - a method that returns a list of available currencies, both real and crypto. The entire operation starts by clicking on the button 'Execute'. The server can send a positive response (code 200) or negative (code 602). The first one will appear when the currency is available and the second one when the wrong parameters occur. The Parameters line will show a server response about the parameters of the available currencies.
API - POST/orderbook
POST / orderbook - method to return a list of orders for currency pairs data. Enter the selected real currency (eg USD) and the selected crypto currency (eg BTC). The entire operation starts by clicking on the button labeled Execute. The server can send a positive response (code 200) or negative (code 602 or 700). The first one will appear when the selected list is available. Error 602 refers to invalid parameters, ie, the absence of statements that correspond to the one selected by the client. Code 700 is to select the wrong currency (inactive or unsupported). The Parameters line will show a server response to the available summaries of the selected currencies.
API - POST/trades
POST / trades - method that retrieves information about recent exchanges Enter the selected real currency (eg USD), selected crypto currency (eg BTC), limit and page. The entire operation starts by clicking on the button 'Execute'. The server can send a positive response (code 200) or negative (code 602 or 700). The first one will appear when transaction information is available on the selected statement. Code 700 is to select the wrong currency / invalid currencies (inactive or unsupported). The Parameters line will show the server response to the transaction information available.
API - GET/offers/{crypto}/{real}
GET / offers / {crypto} / {real} - method to return a list of orders for currency pairs data. Enter the selected real currency (eg USD) and the selected crypto currency (eg BTC). The entire operation starts by clicking on the button labeled Execute. The server can send a positive response (code 200) or negative (code 602). The first one will appear when the selected list is available. Error 602 refers to invalid parameters, the absence of statements that correspond to the one selected by the client. The Parameters line will show a server response to the available summaries of the selected currencies.
API - GET/ticker/{crypto}/{real}
GET / ticker / {crypto} / {real} - method that retrieves the current state of the exchange for the selected currency pair. Enter the selected real currency (eg USD) and the selected crypto currency (eg BTC). The entire operation starts by clicking on the button 'Execute'. It shows the amount of the last transaction, the highest transaction amount, the lowest transaction amount, the weighted average price, the transaction volume, the highest bid and the lowest bid.
How can I make a payment in "PLN"?
To make a PLN payment, from the menu at the top select the "Payments" tab, select the currency "PLN", then add the amount you want to pay in and select bank transfer and click the blue button "Add funds".
How can I make a payment in "USD"?
To make a USD payment, from the menu at the top select the "Payments" tab, select the currency "USD", then add the amount you want to pay in and select bank transfer and click the blue button "Add funds".
How can I make a payment in "EUR"?
To make a EUR payment, from the menu at the top select the "Payments" tab, select the currency "EUR", then add the amount you want to pay in and select bank transfer and click the blue button "Add funds".
How can I make a payment in "GBP"?
To make a GBP payment, from the menu at the top select the "Payments" tab, select the currency "GBP", then add the amount you want to pay in and select bank transfer and click the blue button "Add funds".
How can I make a payment in "RUB"?
To make a RUB payment, from the menu at the top select the "Payments" tab, select the currency "RUB", then add the amount you want to pay in and select bank transfer and click the blue button "Add funds".
How can I make a payment in "NOK"?
To make a NOK payment, from the menu at the top select the "Payments" tab, select the currency "NOK", then add the amount you want to pay in and select bank transfer and click the blue button "Add funds".
How can I make a payment in "DKK"?
To make a DKK payment, from the menu at the top select the "Payments" tab, select the currency "DKK", then add the amount you want to pay in and select bank transfer and click the blue button "Add funds".
How can I make a payment in "CHF"?
To make a CHF payment, from the menu at the top select the "Payments" tab, select the currency "CHF", then add the amount you want to pay in and select bank transfer and click the blue button "Add funds".
How can I make a payment in "CZK"?
To make a CZK payment, from the menu at the top select the "Payments" tab, select the currency "CZK", then add the amount you want to pay in and select bank transfer and click the blue button "Add funds".
What is the Exchanges table?
In the "Exchanges" table are all the traditional and digital currencies, that are available on the platform, including their abbreviation (eg BTC, ETH, etc.), names (Bitcoin, Ethereum, etc.), rates, daily volume based on last 24 hours and a percentage change that is based on the last 24 hours. By clicking on one of the listed data we can sort the given currency by given categories.
What are Favorites? (star symbol)
The star symbol is a "Favorites" category. The dark color of the star is the currency added to your Favorites, the bright color means the currency is not in this category. You can filter your favorite currencies by clicking on the slider at "Only (star symbol)", which will allow you to display only selected currencies in the table. To remove currency from favorites, deselect the dark star symbol.
How to find a currency in the table?
To find the selected currency in the "Exchange" table, enter the abbreviation or name of the currency (eg BTC, Ethereum, PLN, Ruble) in the "Filter" box that is next to the "Favorites" slider.
What is the Currency in the Exchanges table?
The currencies are all currencies offered on the platform, both traditional (GBP, PLN, EUR, USD, etc.) and digital (BTC, ETH, LTC, etc.).
What is the exchange Volume?
The volume is the total amount of all the transactions at the given time. The volume is determined for the last 24 hours.
What is the Change category?
The change in the Exchange table is a change in the exchange rate, expressed in percentages, given in the last 24 hours.
What is the Balance table?
The "Balance" table shows the balances of all currencies bought by the user in his wallets on the platform.
What is the category Available in Balances?
The "Available" category in the "Balances" table shows available resources for all currencies that the user can freely use.
What is the Estimated BTC in Balances?
The "Estimated BTC" category is the suggested value of the sum of the currency a user has accumulated in wallets on a platform, calculated in Bitcoins (BTC)
What is the Hold category?
The "Hold" category represents the sum of the funds of a given currency, accumulated by the user in wallets on a platform that is temporarily unavailable for trading, due to use on the exchange and waiting for the order to be processed.
What is Hide zero?
Use the "Hide zeros" slider and set it to "Yes" value to hide all blank currency balances that you do not have in your wallet on the platform.
What is the Last price?
The last price is the price of the last traded transaction.
What is Highest rate?
"Highest rate" is the highest transaction value of the last transactions within the last 24 hours.
What is Lowest rate?
"Lowest rate" is the lowest transaction value of the last transactions within the last 24 hours.
What are the datas on the chart?
Open - the rate at which the new candle starts counting, which is the new time interval on the chart. Close - the rate at which the new candle ended, which is the last time interval on the chart. High - the highest price is the highest transaction value of the transaction within the last 24 hours. Low - The lowest price is the lowest transaction value of the transaction within the last 24 hours. 24h Volume - the volume is the sum of the transactions at the given time. The volume is determined for the last 24 hours. Rate - vertical axis with price scale Date - date or time period selected by the user for which the above data is displayed
What is the RESET button under the chart?
The RESET button allows you to reset the graph settings (time interval, scale, date, etc.) to the defaults.
What are the time periods?
The graph can be displayed by the user in 15 minutes, 30 minutes, 1 hour, 4 hours, 7 days, and 1 month intervals. This allows you to specify chart data for a particular time period.
What is a Exchange depth chart?
The Depth Chart shows the ratio of "Buy Offers" (green) to "Sell Offers" (red). The vertical axis (y axis - Amount) shows by the points what sum of currency is contained in the order. The horizontal axis (x-Rate axis) shows with the course points followed by the orders.
What is the minimum amount of LSK to be paid ?
LISK currencies are accepted from 0.5 unit up. Smaller values will not be added to the user's balance.
Do You accept ETH payments by Smart Contract?
Ethereum (ETH) sent via Smart Contract will not be booked. We do not take any responsibility for non-booked funds sent in this way.
Can citizens of all countries use services provided by Coinroom?
We do not provide services to users who are nationals of: Afghanistan, Central African Republic, Congo, Cote d'Ivoire, Cuba, Iran, Iraq, Lebanon, Libya, Myanmar, North Korea, Russia (including Crimea), Rwanda, Sierra Leone, Somalia, Sudan, Syria, USA, and Zimbabwe.
How to use Google Authenticator two-factor authentication?
You can secure your account by clicking the "account" tab in the user panel, and then in the "2FA" tab you select the options that interest you. To use this option, you need to download the "Google Authenticator" application, then scan the code with a QR code scanner and save the code that will allow you to regain access to the Google Authenticator account for example if the phone broke down.
What is the number of confirmations required to book a given cryptocurrency?
Bitcoin (BTC) - 2, Litecoin (LTC) - 6, Ethereum (ETH) - 6, Dash (DASH) - 6, Monero (XMR) - 10, Bitcoin Cash (BCC) - 6, Pivx (PIVX) - 2, ZCoin (XZC) - 2, Lisk (LSK) - 10, Zcash (ZEC) - 20, Burst (BURST) - 2, Viacoin (VIA) - 2, Ethereum Classic (ETC) - 120, Vertcoin (VTC) - 20
What is the minimum value of a cryptocurrency withdrawal?
Bitcoin (BTC) - 0.001, Litecoin (LTC) - 0.01, Ethereum (ETH) - 0.05, Dash (DASH) - 0.01, Monero (XMR) - 0.01, Bitcoin Cash (BCC) - 0.002, Pivx (PIVX) - 1, ZCoin (XZC) - 0.1, Lisk (LSK) - 0.5, Zcash (ZEC) - 0.1, Burst (BURST) - 200, Viacoin (VIA) - 1, Ethereum Classic (ETC) - 0.1, Vertcoin (VTC) - 1
What is the network fee for a given cryptocurrency?
Bitcoin (BTC) - 0.00025, Litecoin (LTC) - 0.001, Ethereum (ETH) - 0.005, Dash (DASH) - 0.002, Monero (XMR) - 0.02, Bitcoin Cash (BCC) - 0.0005, Pivx (PIVX) - 0.02, ZCoin (XZC) - 0.02, Lisk (LSK) - 0.15, Zcash (ZEC) - 0.005, Burst (BURST) - 3, Viacoin (VIA) - 0.2, Ethereum Classic (ETC) - 0.005, Vertcoin (VTC) - 0.2