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faq

What are digital currencies?
Digital currency have been created in year 2009 and the first of them was the popular Bitcoin. These currencies are now counted in hundreds and we want to offer as much as possible to exchange, including Bitcoin, Litecoin, Dash, Ethereum and Monero. Digital Currencies allow you to make the fastest, safest and cheapest global payments.
I have not received an activation email account.
Activation link is sent automatically immediately after signing up. If you haven't got an e-mail, please check your SPAM folder. If after approx. one hour you still do not receive an email, please contact us via the contact form or e-mail address [email protected]
Why verify an account?
All accounts which turnover in the calendar year exceeds 65,000PLN or the equivalent in another currency are subject to verification. Verification consists in providing your personal information and sending us scans of documents confirming your photo ID and confirmation of residence in the location. After a positive account verification, the user has access to: - Unlimited account turnover - Express payments and transactions - Payments and withdrawals above the limit 65000PLN - bill fees
How to verify your account?
Account verification can be done by clicking "Verify" in the user's control panel or the same button in the Account section filling personal data and attaching relevant documents.
How to safely use the Coinroom?
To ensure maximum security, you should have a strong, long password and do not share it with anyone. Enable two-factor authentication (2FA), use UNIX-based systems. Encrypted Internet traffic before your ISP, not opening suspicious attachments or clicking links from untrusted sources. These actions will increase your security but will not guarantee it for 100%.
I forgot my password to the account.
After clicking on the "Login" button on the home page, a window in which you click on the button "Reset Password" will be displayed, password will be sent in email message with a link to reset your password. Then you only have to change the password for the new.
How to change your e-mail?
If you want to change the address on which you have registered your e-mail for any reason, please contact us at: [email protected] in order to change or contact the hotline number. Tel: 801 808 999
How can I delete an account on Coinroom?
If for any reason you want us to delete your account and your personal information permanently, please contact us, using the email address used at registration, by e-mail: [email protected]
Who can buy a digital currency?
A digital currency can be bought by anybody - registered and not registered.
How a not registered user can buy digital a Currency?
Not registered user can buy currency only in currency exchange by instant buy.
How a registered user can buy digital a currency?
Registered user can buy currency at currency exchange and on market.
How to buy the currency on the digital marketplace?
After logging into your account from the menu at the top of the page, select "Deposit," then the currency in which you would like to fund your account. Coinroom provides the ability to buy / sell currencies in many traditional currencies. With funds in your account, you can immediately transact currency purchase. To purchase, click the "Market" at the top of the page in the menu panel. There, we can take advantage of the fast purchase (enter the amount you want to spend on a given cryptocurrency, and the system will select for you the best offers), or issue its own bid after the prescribed course. Cryptocurrency will immediately appear in your account after a completed transaction and can be freely disposed.
How to buy a currency in currency exchange office?
After logging into your account from the menu at the top of the page, select "Instant Trade". Then select the currency you want to buy and the currency in which you want to pay. Enter the amount of money in the window or the amount of what we are interested in, confirm "Accept conditions of transaction" and select the payment provider whose services we will use. When the payment will b accepted, cryptocurrency will be automatically added to the portfolio.
How to register your account on the Coinroom platform?
In order to register account on Coinroom platform use the button "Register" in the top right corner of the page. Fill in the short form where you give your e-mail, enter your password, accept Terms and Conditions and press "Register". For your e-mail will be sent an activation link in which you need to click. The account becomes active.
How long does the accounting of deposits and withdrawals PLN?
PLN deposits are posted on our platform at least three times a day (13: 00,16: 00,19: 00), resulting in up to 24 hours worth of funds in your account (Mon. to Fri.). During weekends, this time is extended up to 48 hours. Payments made by traditional money transfer and Elixir system come from us at 9:30 am and 1:00 pm each business day and their posting depends on your bank and the time of the incoming session. With Zpay, express payouts can be made, which will allow the transfer to be displayed in the user's account after a maximum of 30 minutes. (Zpay Terms of Service) - Available from Monday to Friday from 8 to 24. You can pay 5000PLN once at a time. Minimum 10PLN. The daily limit is 20,000 PLN.
Can I withdraw money on the account of another person?
If your account has been verified at the time payments can be made on the account of third parties, successfully completing the boxes of data to transfer. When the verification carried out was based on a document confirming the transfer, every payment must be entrusted to the bank account number appearing on the document and belonging to the user.
How can I protect my account?
You can protect your account by clicking "Account" located in the user's control panel, then the "2FA" and select the options you want. To use this feature, you must download applications "Mepin" then register on the site and download the code from an application on a monitor or scanner QR codes.
What do I do if I have not found an answer for the question that interests me in the FAQ?
Contact us by e-mail: [email protected] or through the "contact form" at the bottom of the page, click on the "FAQ" and in the "Contact", you can also call the hotline: 801-808- 999 or via the "chat" button on the page. We are always ready to help you.
How to make payments in shops "Żabka and Freshmarket"?
To make a deposit, at the menu at the top select the "Deposit" currency "PLN" then the "Add PLN" enter the amount you wish to deposit, and then select the option "Dotpay" and click "Submit", you will be redirected to the payment page. Fill in all the fields, namely: first name, last name, e-mail and click "Submit", on the next page click "Download form" of the form let us go to the store or "Żabka and Freshmarket" make a deposit..
How do I make a deposit using "Sofort"?
To make a deposit, at the menu at the top select the "Deposit" currency "PLN" then the "Add PLN" enter the amount you wish to deposit, and then select the option "Sofort" it is a deposit instant and click "Submit", we will be redirected to the payment page. With SOFORT you pay via the Internet safely and quickly using the data to your online banking. How it's working: 1. Select the bank Select your country and the bank that performs commissioned by you transfer. 2. Log Log in with your data to online banking. Encrypted data will be transferred to your online banking account. 3. Transfer Confirmation Just like your bank, you will be prompted for a one-time verification code. Give him. Each code can be used only once, which guarantees the safety of the use of Internet banking. Salesman in real-time will receive a confirmation of your order and immediately transfer can also start execution of your order.
How do I make a deposit using "Dotpay"?
To make a deposit, at the menu at the top select the "Deposit" currency "PLN" then the "Add PLN" enter the amount you wish to deposit, and then choose "Dotpay" it is a deposit instant and click "Submit", we will be redirected to the payment page. Click on the "Change payment method" then choose a convenient way of payment.
How do I make a deposit using "Tpay"?
To make a deposit, at the menu at the top select the "Deposit" currency "PLN" then the "Add PLN" enter the amount you wish to deposit, and then select the option "Tpay" it is a deposit instant and click "Submit", we will be redirected to the payment page. We choose the convenient way of payment.
How to make a donation using the "Polish post"?
To make a deposit, at the menu at the top select the "Deposit" currency "PLN" then the "Add PLN" enter the amount you wish to deposit, and then select the option "Bank Wire" and click "Submit", automatically downloads to us form data for the payment, which should go to the post office. (Form best to print to the post office there was an error when writing the title).
What do I do if I can not cope with the payment of money?
Contact us by e-mail: [email protected] or through the "contact form" at the bottom of the page, click on the "FAQ" and in the "Contact", you can also call the hotline: 801-808- 999 or via the "chat" button on the page. We are always ready to help you.
How can I pay the bills?
Bills can be paid in a very simple way, but it can be done by verified users. Select the tab on the top menu "Pay bills" and then fill in all the fields. Transfer may post a few days depending on the country selection.
How can I withdraw my money PLN?
You can withdraw your money in a very simple way, from the top menu select the "Withdraw" then "Withdraw money." You have two options to choose from, "Transfer traditional" and "ZPAY". Choose "Transfer traditional" do not pay any commission, but wait for the cash will last longer, choosing the second option "ZPAY" is charged commission, but the money you already have a few minutes. Depending on the chosen form of payment in complete boxes and boxes you press "Process Pay Out" (minimum payout of PLN 10).
How can I withdraw cryptocurrency?
Yours cryptocurrency you can withdraw in a very simple way, from the top menu select the "Withdraw" then "Payment of digital" and fill in the fields below. Then you press the "Process Pay Out".
How to generate your BTC / LTC / ETH / DASH / XMR / BCH in order to receive payment from someone?
In this case, from the top menu select the "Wallet" tab, then "Addresses" and on the right side under the name "Incoming addresses" depending on the selected cryptocurrency you press the button "Add New". The change cryptocurrency you have left under the name of "Crypto" on the balance of which is shown in the middle of the monitor. Generated address copy and send the person.
How can I send cryptocurrency to another user?
Yours cryptocurrency you can send in the following way, from the top menu select the "Wallet" then "Addresses" on the left side of the "Payout Addresses" depending on the selected cryptocurrency you press the button Add New "and paste the address cryptocurrency you received from the user. The change cryptocurrency you have left as Crypto on the balance that appears in the middle of the monitor. You can also use the "Withdraw" and "Withdraw digital" tab and enter the address, amount, and possibly a comment to the transaction.
Where can I see your history of deposits and withdrawals?
Yours story deposits and withdrawals you can see by selecting from the top menu the "Wallet" tab, then "My operations" there are all the necessary information.
Where can I see my current balance traditional currency and cryptocurrency?
Yours current balance you can see by selecting from the top menu the "Wallet" tab, then "balances" have all the necessary information. You can also there to deposit, and withdraw your money.
How to create a payment request?
Payment request you create by selecting from the top menu on the "Requests" tab, then "Request payment" then fill in the "Create a payment request" and you click on "Create".
How to check requests for me?
In the top menu you select the "Requests" tab, then "Request for me."
Where can I find my customer number?
Your customer number, you can check by selecting in the top menu tab "Account".
Where can I check my orders on market ?
Check your order in the top menu under "Market" then "History"
How to buy or sell on the stock market?
To make a purchase or sales need to enter the "Market" and "an offer". Panel will be stock market where we have two options, both when buying and selling. Clicking on the black panel, eg., "An offer" will show additional options.
Buying instant trade on the stock exchange.
After you select the market, we can issue an offer to buy or sell. Both buying and selling is possible by rapid trade at the market price of the option to "Realize Now". Just that we give but one value or the currency of the traditional or digital platform will automatically convert us the second value. Then click "Add an offer" and the offer will appear in the basket orders.
The withdrawal of the offer with a shopping cart orders and the market.
Offers listed appear in the basket of orders at the bottom of "an offer" when they were issued without the "Advanced". Offers exposed using the "Advanced" appear on the website "Orders listed" you can delete them by "Delete" button or in a basket of orders with "X".
The value of trading commissions.
The percentage commission trading and quota we can get by hovering the mouse cursor on the icon "I" located above the "Price"
Advanced commission stock exchange.
And clicking on the "Advanced" We appear to another field on our order. The default is likely to be "Market", which is purchasing or selling at a price at a given time in the stock market. We can edit the expiry date of the order by changing the date in the "Start" and "Expires". The choice we have orders in the "Order Type".
Market order "Limit"
This is the type of the order in which consists the order specifies a limit order. With the purchase orders is the upper limit, after which the investor agrees to buy the currency. When sales orders is the lower limit, after which the investor agrees to sell the currency. The value of this type in the form of a sum or in the form of%. We have also noted by the characters "-", "+" and "=" and we entered value is less than, equal to or higher than the price of the stock exchange.
Market order "Market"
This is the type of the order, which should be realized immediately, of course, depending on the currently issued tenders on the stock market at the best possible price to buy or sell. The order can be realized in part. This order has no limit.
How do I set up alerts?
Notifications can set by selecting from the upper menu tab "Account" and in the table "Notifications," choose the options that interest you. Notifications are sent to your e-mail.
Market order "Stop Loss".
This is the type of job that you want the rules to protect investors against excessive losses. The order can be risky because the set can result in an automatic sale at an unfavorable exchange rate. Setting the course after which it is automatically sell depends on the customer. Depending on the assets held order can be set as a quota greater than or equal to the purchase price or a percentage greater than the purchase price of a long position when the price of assets is increasing and we have an open short position or purchase order "Stop Loss" or vice versa when the price of assets falls and we have opened a long position to issue an order to sell the "Stop Loss" and sell at a price less than or equal to the price of "Stop Loss" or a set percentage of the lesser of the number% of the purchase price of long positions. The order can also be set as an order condition in the "Additional conditions of order" and immediately secured position depending on the direction of the opening order.
Opening a long position.
This is unlike the purchase of the assets in the hope of an increase in the price of the asset.
Opening short positions.
It is a different sale of an asset in the hope of fall in the price of the asset.
Market order "Take Profit".
It is a type of order that is the reverse order to the "Stop Loss". It has, in principle, to pursue profit at a specified price or a certain percentage of profit for both long positions and short. It can also be used as a conditional order and immediately automatically close the position for a profit.
Market order "Stop Loss Limit".
This is the type of the order is very similar to the order "Stop Loss" with the difference that in the case of this order set itself specifically from what price to which it is to be issued the order, eg. Sales. Example. We issue a purchase order 1 BTC at a price "Limit" 4000 PLN with the conditional order "Stop Loss Limit" where the set of what price you activate the sales order for example. 3800 PLN and below enter the limit for the price eg. 3700 PLN, which will sell 1 BTC when the price of the stock market reaches 3800 PLN the price 3700 PLN.
Market order "Take Profit Limit".
This is the type of the order is very similar to the order "Take Profit" with the difference that in the case of this order set itself specifically from what price to which it is to be issued the order, eg. Sales. Example. We issue a purchase order 1 BTC at a price "Limit" 4000 PLN with the conditional order "Take Profit Limit" where the set of what price you activate the sales order for example. 4200 PLN and below enter the limit for the price eg. 4300 PLN, which will sell 1 BTC when the price of the stock market reaches 4200 PLN the price 4300 PLN.
Market order "Trailing Stop".
It is a type of order similar to the order "Stop Loss" with the exception that the activation limit orders "Stop Loss" moves the same distance from the purchase price or the sales value of the quota or percentage of total profit. Example. We buy 1 BTC the price 4000 PLN with the conditional order "Trailing Stop" is set to 200 PLN. This means that if the price eg. Increased to 4200 PLN this order "Stop Loss" is activated after reaching 4000 PLN since then. 200 PLN moves together with the gain. If the price from the beginning does not rise above 4000 PLN for a moment that the order "Stop Loss" is activated at the price 3800 PLN.
Market order "Trailing Stop Limit".
This is a type of order similar to the Trailing Stop order, with the difference that we can determine the marginal value of the rolling stop loss.
Market order "Stop Limit".
This is a "Stop Loss" order with an activation limit which means that when the price is reached in the "Limit Price", a Stop Loss order with a value from the "Stop Loss Price" field is activated.
API - GET/avalibleCurrencies
GET / avalibleCurrencies - a method that returns a list of available currencies, both real and crypto currency. The entire operation starts by clicking on the button labeled Execute. The server can send a positive response (code 200) and negative (code 602). The first one will appear when the currency is available and the second one when the wrong parameters occur. The Parameters line will show a server response about the parameters of the available currencies.
API - POST/orderbook
POST / orderbook - method to return a list of orders for currency pairs data. Enter the selected real currency (eg USD) and the selected crypto currency (eg BTC). The entire operation starts by clicking on the button labeled Execute. The server can send a positive response (code 200) and negative (code 602 or 700). The first one will appear when the selected list is available. Error 602 refers to invalid parameters, ie, the absence of statements that correspond to the one selected by the client. Code 700 is to select the wrong currency (inactive or unsupported). The Parameters line will show a server response to the available summaries of the selected currencies.
API - POST/trades
POST / trades - method that retrieves information about recent exchange transactions. Enter the selected real currency (eg USD), selected crypto currency (eg BTC), limit and page. The entire operation starts by clicking on the button labeled Execute. The server can send a positive response (code 200) and negative (code 602 or 700). The first one will appear when transaction information is available on the selected statement. Code 700 is to select the wrong currency / invalid currencies (inactive or unsupported). The Parameters line will show the server response to the transaction information available.
API - GET/offers/{crypto}/{real}
GET / offers / {crypto} / {real} - method to return a list of orders for currency pairs data. Enter the selected real currency (eg USD) and the selected crypto currency (eg BTC). The entire operation starts by clicking on the button labeled Execute. The server can send a positive response (code 200) and negative (code 602). The first one will appear when the selected list is available. Error 602 refers to invalid parameters, ie, the absence of statements that correspond to the one selected by the client. The Parameters line will show a server response to the available summaries of the selected currencies.
API - GET/ticker/{crypto}/{real}
GET / ticker / {crypto} / {real} - method that retrieves the current state of the exchange for the selected currency pair. Enter the selected real currency (eg USD) and the selected crypto currency (eg BTC). The entire operation starts by clicking on the button that says Execute. It shows the amount of the last transaction, the highest transaction amount, the lowest transaction amount, the weighted average price, the transaction volume, the highest bid and the lowest bid.
How can I deposit "PLN"?
To make a deposit, from the menu at the top select the "Deposit" tab "PLN" then add the amount you want to deposit in the "Add PLN" box, then select the bank transfer and click the blue button "Deposit"
How can I deposit "USD"?
To make a deposit, from the menu at the top select the "Deposit" tab "USD" then add the amount you want to deposit in the "Add USD" box, then select the bank transfer and click the blue button "Deposit"
How can I deposit "EUR"?
To make a deposit, from the menu at the top select the "Deposit" tab "RUB" then add the amount you want to deposit in the "Add RUB" box, then select the bank transfer and click the blue button "Deposit"
How can I deposit "GBP"?
To make a deposit, from the menu at the top select the "Deposit" tab "GBP" then add the amount you want to deposit in the "Add GBP" box, then select the bank transfer and click the blue button "Deposit"
How can I deposit "RUB"?
To make a deposit, from the menu at the top select the "Deposit" tab "RUB" then add the amount you want to deposit in the "Add RUB" box, then select the bank transfer and click the blue button "Deposit"
How can I deposit "NOK"?
To make a deposit, from the menu at the top select the "Deposit" tab "NOK" then add the amount you want to deposit in the "Add NOK" box, then select the bank transfer and click the blue button "Deposit"
How can I deposit "DKK"?
To make a deposit, from the menu at the top select the "Deposit" tab "DKK" then add the amount you want to deposit in the "Add DKK" box, then select the bank transfer and click the blue button "Deposit"
How can I deposit "CHF"?
To make a deposit, from the menu at the top select the "Deposit" tab "CHF" then add the amount you want to deposit in the "Add CHF" box, then select the bank transfer and click the blue button "Deposit"
How can I deposit "CZK"?
To make a deposit, from the menu at the top select the "Deposit" tab "CZK" then add the amount you want to deposit in the "Add CZK" box, then select the bank transfer and click the blue button "Deposit"