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faq

What are digital currencies?
Digital currencies were created around 2009 when the most popular cryptocurrency called Bitcoin appear. Today, there are several hundred currencies and we offer exchange, sale and purchase of 12 of them, including Bitcoin, Litecoin, Dash, Ethereum and Monero. Digital currencies now allow you to make the fastest, the safest and the cheapest global payments
I have not received an account activation email.
The activation link is sent automatically and immediately after registration on the website. If you have not received an e-mail please, check the SPAM folder. If you do not receive an e-mail after about an hour, please contact us via the contact form or [email protected]
Why I have to verify an account?
All accounts for wkich the sum of transactions will exceed PLN 65,000 or an equivalent in another currency (in given year) must be verifcated. In order to verifiy we need documents with personal data (with photo)and confirmation of your residence in a given location to be sent. After positive verification of the account, the user has access to: - unlimited account transactions - Express payments and withdrawals - payments and withdrawals of currencies above the limit of PLN 65,000 - billing fees
How to verify an account?
Account verification can be done by clicking "Verify" in the user's control panel or the same button in the Account section. Then filling personal data and attaching relevant documents.
How to safety use the Coinroom?
To ensure maximum security, you should have a strong, long password and do not share it with anyone. Enable two-factor authentication (2FA), use UNIX-based systems. Encrypted Internet traffic before your ISP, not opening suspicious attachments or clicking links from untrusted sources. These actions will increase your security but will not guarantee it up to 100% sure
I forgot my password to the account.
After clicking the "Login" button on the main page, a window will appear, in which you must click the "Reset password" button, which will send an email with a password reset link. Then you only need to change the password to a new one..
How to change your e-mail?
If you want to change the address on which you have registered your e-mail for any reason, please contact us at: [email protected] in order to change or contact the hotline number. Tel: 801 808 999
How can I delete an account on Coinroom?
If for any reason you want us to delete your account and your personal information permanently, please contact us, using the email address used during the registration, by e-mail: [email protected]
Who can buy a digital currency?
A digital currency can be bought by anybody - registered and not registered.
How a not registered user can buy digital a Currency?
Not registered user can buy currency only in currency exchange by instant buy.
How a registered user can buy digital a currency?
Registered user can buy currency at currency exchange and by instant trade
How to buy the currency by an exchange?
After logging into your account from the menu at the top of the page, select "Deposit," then the currency in which you would like to fund your account. Coinroom provides the ability to buy / sell currencies in many traditional currencies. With funds in your account, you can immediately transact currency purchase. To purchase, click the "Market" at the top of the page in the menu panel. There, we can take advantage of the fast purchase (enter the amount you want to spend on a given cryptocurrency, and the system will select for you the best offers), or issue its own bid after the prescribed course. Cryptocurrency will immediately appear in your account after a completed transaction and can be freely disposed.
How to buy a currency in currency exchange office?
After logging into your account from the menu at the top of the page, select "Instant Trade". Then select the currency you want to buy and the currency in which you want to pay. Enter the amount of money in the window or the amount of what we are interested in, confirm "Accept conditions of transaction" and select the payment provider whose services we will use. When the payment will accepted, cryptocurrency will be automatically added to the portfolio.
How to register your account on the Coinroom platform?
In order to register account on Coinroom platform use the button "Register" in the top right corner of the page. Fill in the short form where you give your e-mail, enter your password, accept Terms and Conditions and press "Register". For your e-mail will be sent an activation link in which you need to click. The account becomes active.
How long does payments and withdrawals PLN last?
PLN payments are posted on our platform at least three times a day (11: 00,15: 00,18: 00), resulting in up to 24 hours worth of funds in your account (Mon. to Fri.). During weekends, this time is extended up to 48 hours. Payments made by traditional money transfer and Elixir system come from us at 9:30 am and 2:00 pm each business day and their posting depends on your bank and the time of the incoming session. With Zpay, express payouts can be made, which will allow the transfer to be displayed in the user's account after a maximum of 30 minutes. (Zpay Terms of Service) - Available from Monday to Friday from 8 to 24. You can pay 5000PLN once at a time. Minimum 10PLN. The daily limit is 5000 PLN per account.
Can I withdraw money on the account of another person?
If your account has been verified payments can be made on the account of another persons, successfully completing the all the data at form to transfer. When the verification was based on a document confirming the payment every payment must be entrusted to the bank account number appearing on the document and belonging to the user.
How can I protect my account?
You can protect your account by clicking "Account" located in the user's control panel, then the "2FA" and select the options you want. To use this feature, you must download applications "Mepin" then register on the site and download the code from an application on a monitor or scanner QR codes.
What do I do if I have not found an answer for the question that interests me in the FAQ?
Contact us by e-mail: [email protected] or through the "contact form" at the bottom of the page, click on the "FAQ" and in the "Contact", you can also call the hotline: 801-808- 999 or via the "chat" button on the page. We are always ready to help you.
How to make payments in shops "Żabka and Freshmarket"?
To make payment at the menu at the top select in order: Payment -> PLN -> Add PLN -> Enter amount you wish to pay-> select Dotpay -> Sumbit .You will be redirected to the payment page. Fill in all the fields,: first name, last name, e-mail and click "Submit", then click "Download form" and go with it "Żabka and Freshmarket" make a payment
How do I make a payment using "Sofort"?
To make a Payment, at the menu at the top select the "Payment -> PLN -> Add PLN -> enter the amount -> Click option Sofort -> Submit".( fee is 1,5%) You will be redirected to the payment page. With SOFORT you pay via the Internet safety and quickly using the data of your online banking. How it's working: 1. Select the bank Select your country and the bank that performs commissioned by you transfer. 2. Log Log in with your data to online banking. Encrypted data will be transferred to your online banking account. 3. Transfer Confirmation Just like your bank, you will be asked for a one-time verification code. Give it. Each code can be used only once, which guarantees the safety of the use of Internet banking. Salesman in real-time will receive a confirmation of your payment and immediately can also start mking of your order.
How do I make apaymentusing "Dotpay"?
To make a payment, at the menu at the top select the "Payment -> PLN -> Add PLN -> enter the amount -> Click option Dotpay" -> Submit", You will be redirected to the payment page. Click on the "Change payment method" then choose a convenient way of payment.
How do I make a payment using "Tpay"?
To make a payment, at the menu at the top select the Payment -> PLN -> Add PLN -> enter the amount -> Click option Tpay -> Submit. You will be redirected to the payment page. We choose the convenient way of payment. Instant for regular customers. First your transactions submitted by Tpay may be delayed to 24h during working days.
How to make a payment using the "Polish post"?
To make a payment, at the menu at the top select the "Payment -> PLN -> Add PLN -> enter the amount -> Click option Bank Wire -> Submit", automatically u got form data for the payment, which should go to the post office.
What do I do if I can not cope with the payment of money?
Contact us by e-mail: [email protected] or through the "contact form" at the bottom of the page, click on the "FAQ" and in the "Contact", you can also call the hotline: 801-808- 999 or via the "chat" button on the page. We are always ready to help you.
How can I pay the bills?
Bills can be paid in a very simple way, but it can be done by verified users. Select the tab on the top menu "Pay bills" and then fill in all the fields. Transfer may post a few days depending on the country selection.
How can I withdraw my money PLN?
You can withdraw your money in a very simple way, from the top menu select the "Withdraw" then "Withdraw money." You have two options to choose from, "Transfer traditional" and "ZPAY". Choosing "Transfer traditional" makes not paying any commission, but You will have to wait for the cash longer, choosing the second option "ZPAY" is charged by commission, but you have your money in few minutes. Depending on the chosen form of payment in complete boxes and boxes you press "Process Pay Out" (minimum payout of PLN 10).
How can I withdraw cryptocurrency?
Yours cryptocurrency you can withdraw in a very simple way, from the top menu select the "Withdraw" then "Payment of digital" and fill in the fields below. Then you press the "Process Pay Out".
How to generate your BTC / LTC / ETH / DASH / XMR / BCH PIVX / XZC / LSK / ZEC / VIA / BURST in order to receive payment from someone?
In this case, from the top menu select the "Wallet" tab, then "Addresses" and on the right side under the name "Incoming addresses" depending on the selected cryptocurrency you press the button "Add New". The change cryptocurrency you have left under the name of "Crypto" on the balance of which is shown in the middle of the monitor. Generated address copy it and send the person You want.
How can I send cryptocurrency to another user?
Yours cryptocurrency you can send in the following way, from the top menu select the "Wallet" then "Addresses" on the left side of the "Payout Addresses" depending on the selected cryptocurrency you press the button Add New "and paste the address cryptocurrency you received from the user. The change cryptocurrency you have left as Crypto on the balance that appears in the middle of the monitor. You can also use the "Withdraw" and "Withdraw digital" tab and enter the address, amount, and possibly a comment to the transaction.
Where can I see your history of payments and withdrawals?
Yours story payments and withdrawals you can see by selecting from the top menu the "Wallet" tab, then "My operations" there are all the necessary information.
Where can I see my current balance traditional currency and cryptocurrency?
Yours current balance you can see by selecting from the top menu the "Wallet" tab, then "balances" have all the necessary information. You can also there to make a payment, and withdraw your money.
How to create a payment request?
Payment request you create by selecting from the top menu on the "Requests" tab, then "Request payment" then fill in the "Create a payment request" and you click on "Create".
How to check requests for me?
In the top menu you select the "Requests" tab, then "Request for me."
Where can I find my customer number?
Your customer number, you can check by selecting in the top menu tab "Account".
Where can I check my orders on market ?
Check your order in the top menu under "Market" then "History"
How to buy or sell on the exchange?
To make a purchase or sales need to enter the "Exchange" and "an offer". Panel will give You two options, both when buying and selling. Clicking on the black panel, eg., "An offer" will show additional options.
Buying instant trade on the exchange.
After you select the Exchange, we can make an offer to buy or sell. Both buying and selling is possible by rapid trade at the exchange price of the option to "Realize Now". Just that we give one value or for the currency of for the traditional or digital platform will automatically convert us to the second value. Then click "Add an offer" and the offer will appear in our orders.
xchangeThe withdrawal of the offer with a shopping cart orders and the excange offers
Offers listed appear in the basket of orders at the bottom of "an offer" when they were issued without the "Advanced". Offers exposed using the "Advanced" appear on the website "Orders listed" you can delete them by "Delete" button or in a basket of orders with "X".
The value of trading commissions.
The percentage commission trading and quota we can get by hovering the mouse cursor on the icon "I" located above the "Price"
Advanced commission of exchange.
And clicking on the "Advanced" We appear to another field on our order. The default is likely to be "Exchange", which is purchasing or selling at a price at a given time in the exchange. We can edit the expiry date of the order by changing the date in the "Start" and "Expires". The choice we have orders in the "Order Type".
Market order "Limit"
This is the type of the order in which consists the order specifies a limit order. With the purchase orders is the upper limit, after which the investor agrees to buy the currency. When sales orders is the lower limit, after which the investor agrees to sell the currency. The value of this type in the form of a sum or in the form of%. We have also noted by the characters "-", "+" and "=" and we entered value is less than, equal to or higher than the price of the exchange.
Market order "Exchanget"
This is the type of the order, which should be realized immediately, of course, depending on the currently issued tenders and the best possible price to buy or sell. The order can be realized in part. This order has no limit.
How do I set up alerts?
Notifications can set by selecting from the upper menu tab "Account" and in the table "Notifications," choose the options that interest you. Notifications are sent to your e-mail.
Order "Stop Loss".
This is the type of order that protects the investor against excessive losses. This order may be risky because it may result in automatic sale at an unfavorable rate. Setting the course at it is to automatically sold depends on the client. Depending on the assets held, this order can be set as a value greater than or equal to the purchase price or a percentage greater than the purchase price in the long position, when the price of the asset increases and we have an open short position or "Stop Loss" order or vice versa when the price falls and we have opened a long position, we issue a "Stop Loss" sales order and we sell at a price less or equal to the "Stop Loss" price or set a percentage by less than the purchase price of a long position. This order can also be set as a conditional order in the "Additional terms of the order" and immediately secure the position depending on the direction of the order opening.
Opening a long position.
This the purchase of the assets in the hope of an increase in the price of the asset.
Opening short positions.
It is a sale of an asset in the hope of fall in the price of the asset.
Exchange order "Take Profit".
It is a type of order that is the reverse to the "Stop Loss". It has, in principle, to pursue profit at a specified price or a certain percentage of profit for both long positions and short. It can also be used as a conditional order and immediately automatically close the position for a profit.
Exchange order "Stop Loss Limit".
This is the type of order very similar to the order "Stop Loss" with the difference that in the case of this order set itself specifically from what price to which it is to be issued the order, eg. Sales. Example. We issue a purchase order 1 BTC at a price "Limit" 4000 PLN with the conditional order "Stop Loss Limit" where the set of what price you activate the sales order for example. 3800 PLN and below enter the limit for the price eg. 3700 PLN, which will sell 1 BTC when the price of the exchange reaches 3800 PLN the price 3700 PLN.
Exchange order "Take Profit Limit".
This is the type of order very similar to the order "Take Profit" with the difference that in the case of this order set itself specifically from what price to which it is to be issued the order, eg. Sales. Example. We issue a purchase order 1 BTC at a price "Limit" 4000 PLN with the conditional order "Take Profit Limit" where the set of what price you activate the sales order for example. 4200 PLN and below enter the limit for the price eg. 4300 PLN, which will sell 1 BTC when the price of the exchanget reaches 4200 PLN the price 4300 PLN.
Exchange order "Trailing Stop".
It is a type of order similar to the order "Stop Loss" with the exception that the activation limit orders "Stop Loss" moves the same distance from the purchase price or the sales value of the quota or percentage of total profit. Example. We buy 1 BTC the price 4000 PLN with the conditional order "Trailing Stop" is set to 200 PLN. This means that if the price increased to 4200 PLN this order "Stop Loss" is activated after reaching 4000 PLN since then. 200 PLN moves together with the gain. If the price from the beginning does not rise above 4000 PLN for a moment that the order "Stop Loss" is activated at the price 3800 PLN.
Exchage order "Trailing Stop Limit".
This is a type of order similar to the Trailing Stop order, with the difference that we can determine the marginal value of the rolling stop loss.
Exchange order "Stop Limit".
This is a "Stop Loss" order with an activation limit which means that when the price is reached in the "Limit Price", a Stop Loss order with a value from the "Stop Loss Price" field is activated.
API - GET/avalible Currencies
GET / avalible Currencies - a method that returns a list of available currencies, both real and crypto. The entire operation starts by clicking on the button 'Execute'. The server can send a positive response (code 200) or negative (code 602). The first one will appear when the currency is available and the second one when the wrong parameters occur. The Parameters line will show a server response about the parameters of the available currencies.
API - POST/orderbook
POST / orderbook - method to return a list of orders for currency pairs data. Enter the selected real currency (eg USD) and the selected crypto currency (eg BTC). The entire operation starts by clicking on the button labeled Execute. The server can send a positive response (code 200) or negative (code 602 or 700). The first one will appear when the selected list is available. Error 602 refers to invalid parameters, ie, the absence of statements that correspond to the one selected by the client. Code 700 is to select the wrong currency (inactive or unsupported). The Parameters line will show a server response to the available summaries of the selected currencies.
API - POST/trades
POST / trades - method that retrieves information about recent exchanges Enter the selected real currency (eg USD), selected crypto currency (eg BTC), limit and page. The entire operation starts by clicking on the button 'Execute'. The server can send a positive response (code 200) or negative (code 602 or 700). The first one will appear when transaction information is available on the selected statement. Code 700 is to select the wrong currency / invalid currencies (inactive or unsupported). The Parameters line will show the server response to the transaction information available.
API - GET/offers/{crypto}/{real}
GET / offers / {crypto} / {real} - method to return a list of orders for currency pairs data. Enter the selected real currency (eg USD) and the selected crypto currency (eg BTC). The entire operation starts by clicking on the button labeled Execute. The server can send a positive response (code 200) or negative (code 602). The first one will appear when the selected list is available. Error 602 refers to invalid parameters, the absence of statements that correspond to the one selected by the client. The Parameters line will show a server response to the available summaries of the selected currencies.
API - GET/ticker/{crypto}/{real}
GET / ticker / {crypto} / {real} - method that retrieves the current state of the exchange for the selected currency pair. Enter the selected real currency (eg USD) and the selected crypto currency (eg BTC). The entire operation starts by clicking on the button 'Execute'. It shows the amount of the last transaction, the highest transaction amount, the lowest transaction amount, the weighted average price, the transaction volume, the highest bid and the lowest bid.
How can I make payment in "PLN"?
To make a payment, from the menu at the top select the "Payment" tab "PLN" then add the amount you want to pay in the "Add PLN" box, then select the bank transfer and click the blue button "Payment"
How can I make a payment in "USD"?
To make a payment, from the menu at the top select the "Payment" tab "USD" then add the amount you want to pay in the "Add USD" box, then select the bank transfer and click the blue button "Payment"
How can I make apymnt in "EUR"?
To make a payment, from the menu at the top select the "Payment" tab "EUR" then add the amount you want to pay in the "Add "EUR" box, then select the bank transfer and click the blue button "Payment"
How can I make a payment in "GBP"?
To make a payment, from the menu at the top select the "Payment" tab "GBP" then add the amount you want to pay in the "Add GBP" box, then select the bank transfer and click the blue button "Payment"
How can I make a payment in "RUB"?
To make a payment, from the menu at the top select the "Payment" tab "RUB" then add the amount you want to pay in the "Add RUB" box, then select the bank transfer and click the blue button "Payment"
How can I make a payment in "NOK"?
To make a payment, from the menu at the top select the "Payment" tab "NOK" then add the amount you want to pay in the "Add NOK" box, then select the bank transfer and click the blue button "Payment"
How can I make a payment in "DKK"?
To make a payment, from the menu at the top select the "Payment" tab "DKK" then add the amount you want to pay in the "Add DKK" box, then select the bank transfer and click the blue button "Payment"
How can I make a payment in "CHF"?
To make a payment, from the menu at the top select the "Payment" tab "PLN" then add the amount you want to pay in the "Add PLN" box, then select the bank transfer and click the blue button "Payment"
How can I make a payment in "CZK"?
To make a payment, from the menu at the top select the "Payment" tab "CZK" then add the amount you want to pay in the "Add CZK" box, then select the bank transfer and click the blue button "Payment"
What is the Exchanges table?
In the "Exchanges" table are all the traditional and digital currencies, that are available on the platform, including their abbreviation (eg BTC, ETH, etc.), names (Bitcoin, Ethereum, etc.), rates, daily volume based on last 24 hours and a percentage change that is based on the last 24 hours. By clicking on one of the listed data we can sort the given currency by given categories.
What are Favorites? (star symbol)
The star symbol is a "Favorites" category. The dark color of the star is the currency added to your Favorites, the bright color means the currency is not in this category. You can filter your favorite currencies by clicking on the slider at "Only (star symbol)", which will allow you to display only selected currencies in the table. To remove currency from favorites, deselect the dark star symbol.
How to find the currency in the table?
To find the selected currency in the "Exchanes" table, enter the abbreviation or name of the currency (eg BTC, Ethereum, PLN, Ruble) in the "Filter" box that is next to the "Favorites" slider.
What is the Currency in the Exchanges table?
The currencies are all currencies offered on the platform, both traditional (GBP, GBP, EUR, USD, etc.) and digital (BTC, ETH, LTC, etc.).
What is the exchange Volume?
The volume is the total amount of all the transactions at the given time. The volume is determined for the last 24 hours.
What is the Change category?
The change in the Exchange table is a change in the exchange rate, expressed in percentages, given in the last 24 hours.
What is the Balance table?
The "Balance" table shows the balances of all currencies bought by the user in his wallets on the platform.
What is the category Available in Balances?
The "Available" category in the "Balances" table shows available resources for all currencies that the user can freely use.
What is the Estimated BTC in Balances?
The "Estimated BTC" category is the suggested value of the sum of the currency a user has accumulated in wallets on a platform, calculated in Bitcoins (BTC)
What is the Hold category?
The "Hold" category represents the sum of the funds of a given currency, accumulated by the user in wallets on a platform that is temporarily unavailable for trading, due to use on the exchange and waiting for the order to be processed.
What is Hide zero?
Use the "Hide zeros" slider and set it to "Yes" value to hide all blank currency balances that you do not have in your wallet on the platform.
What is the Last price?
The last price is the price of the last traded transaction.
What is Highest rate?
"Highest rate" is the highest transaction value of the last transactions within the last 24 hours.
What is Lowest rate?
"Lowest rate" is the lowest transaction value of the last transactions within the last 24 hours.
What are the datas on the chart?
Open - the rate at which the new candle starts counting, which is the new time interval on the chart. Close - the rate at which the new candle ended, which is the last time interval on the chart. High - the highest price is the highest transaction value of the transaction within the last 24 hours. Low - The lowest price is the lowest transaction value of the transaction within the last 24 hours. 24h Volume - the volume is the sum of the transactions at the given time. The volume is determined for the last 24 hours. Rate - vertical axis with price scale Date - date or time period selected by the user for which the above data is displayed
What is the RESET button under the chart?
The RESET button allows you to reset the graph settings (time interval, scale, date, etc.) to the defaults.
What are the time periods?
The graph can be displayed by the user in 15 minutes, 30 minutes, 1 hour, 4 hours, 7 days, and 1 month intervals. This allows you to specify chart data for a particular time period.
What is a Exchange depth chart?
The Depth Chart shows the ratio of "Buy Offers" (green) to "Sell Offers" (red). The vertical axis (y axis - Amount) shows by the points what sum of currency is contained in the order. The horizontal axis (x-Rate axis) shows with the course points followed by the orders.
What is the minimum amount of LSK to be paid ?
LISK currencies are accepted from 0.5 unit up. Smaller values will not be added to the user's balance.
Do You accept ETH payments by Smart Contract?
Ethereum (ETH) sent via Smart Contract will not be booked We do not take any responsibility for non-booked funds sent in this way.
What number of confirmations is required to book a given cryptocurrency?
Payments in digital currencies are accepted only after obtaining a specific, predetermined number of confirmations in the network. Digital currencies offered by Coinroom require confirmations in the following quantities: Bitcoin - 2, Bitcoin Cash - 6, Ethereum - 6, Dash - 2, Litecoin - 2, Monero - 4, Pivx - 2, Lisk - 10, Burst - 2, Zcoin - 2 , Zcash - 20, Viacoin 2.
Can citizens of all countries use services provided by Coinroom?
We do not provide services to users who are nationals of: Afghanistan, Central African Republic, Congo, Cote d'Ivoire, Cuba, Iran, Iraq, Lebanon, Libya, Myanmar, North Korea, Russia (including Crimea), Rwanda, Sierra Leone, Somalia, Sudan, Syria , USA, and Zimbabwe.